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Who to Call

Copy the details from the team. Ask them to confirm anything missing. This is not a medication record.

Module 5

Daytime team or contact; telephone; hours; date confirmed

After-hours contact; telephone; how to reach the on-call person

Team's guidance on when to call and whom to contact if nobody answers; gaps to confirm

Call date and time; person reached; questions answered or still awaiting an answer

Next caller or supporter; where this sheet and the team's care plan are kept

Example: Completed Example: Who to Call

Fictional example. The names and telephone numbers are invented. Use your own team's confirmed details.

Daytime team or contact; telephone; hours; date confirmed

Meadow Hospice desk; 202-555-0104; weekdays 9 a.m. to 5 p.m.; confirmed Tuesday.

After-hours contact; telephone; how to reach the on-call person

Meadow on-call line; 202-555-0105; ask for the on-call nurse.

Team's guidance on when to call and whom to contact if nobody answers; gaps to confirm

I have asked the nurse to review when to call and the route if nobody answers. Those questions remain open; I have not guessed a waiting time.

Call date and time; person reached; questions answered or still awaiting an answer

Tuesday, 2:10 p.m.; nurse Jo. I reported Ana's words and observations. Jo will discuss her alertness wishes with her. I still need the callback arrangements clarified.

Next caller or supporter; where this sheet and the team's care plan are kept

Elena calls again about the unanswered contact question. Sam takes over this evening. Contact sheet and team's written care plan are in the blue folder beside the phone.